Refunds & Returns

At Curl Cosmetics Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure or any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Curl Cosmetics allows returns & refunds on any product purchased that is either faulty, broken or a mistake made on our behalf.

A refund will be issued provided in the vent that; 

    1. You contact us at Contact@curlcosmetics.com.au within 7 business days of receiving the item, citing your order number and identifying the defect. Please retain and send photographic evidence the error or damage.
    2. You return the item within 7 days of contacting us.
  • If your request is approved, we will give you a full refund for the cost of the item(s) and the return delivery cost (unless it is a change of mind return)
  • Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Keep in mind, there is often some processing time before a refund is posted
  • If your return is not approved you will not receive a refund and will have to pay for associated shipping fees
  • This policy does not apply to change-of-mind returns or for reasons that the product doesn't suit your hair or similar. If you change your mind about the product, please see instructions below under "Change of Mind". 

 

Change of Mind

If you made a mistake or changed your mind about a product (this does not include reasons that the product doesn't suit your hair), please email us at contact@curlcosmetics.com.au and we will consider your request.

You will need to ship us back the item and a refund will be issued to you once we have received the items and inspected them.

Please be advised that the items must meet the following conditions before any refund will be issued:

  1. You must contact us to return your product within 7 days of receiving the item
  2. Item/s must be in its original purchase condition, the product must be unused and the packaging must be unopened, unmarked and not defaced in any manner
  3. Items purchased on sale and discounts are non-returnable.

Unfortunately we are not able to cover postage fees on returns for Change of Mind.

Returning Sale Items

Please be aware that items purchased on sale cannot be returned, refunded or exchanged unless faulty.  

Confirmation of the return will be communicated via email and must be returned to the address provided within 7 days of this date. Items returned must be in original purchase conditioning, package must be unused and unopened.